Shila has made several insulting and aggravating posts to users, that it the trolling style of this user (who sometimes identifies as female but on profile has 'unknown' as gender).
The moderation team have assumed she/they is/are a bot based solely on a rumour. The user interacts in ways that imply 100% sentience and human capacity to interpret things. Shila has even referred to profile pics on profiles in a way that only an extremely advanced AI could infuse into the banter she/they is/are employing.
Shila is wrongly muted and if I were the site president right now, I would be opposing this ban (which may be coming) or mute (at present) as wrong reasoning.
The correct reason to handle Shila is that the user's posts are consistently designed to aggravate other users to severe levels whereby the only way out is to ignore the user.
To prove Shila is not a bot, another aspect to the trolling which is a problematic habit only a human could have is that even if you've blocked her, she/they will quote you and reply to you, proving that it's a human as a bot would be unable to post to the forums since blocking 'backfires' the send button if @ing the user.